Service
For every product sold by us or through one of our authorized resellers, we provide you with full NRG service. This service includes: personal contact, rolling up our sleeves, and an old-fashioned mentality. No menu options, annoying conditions, or fuss. You and your customer are our central focus.
To assist you as best as possible, please take note of the following:
- For questions about using a product (such as setting up the computer, app functionality, or connecting to your smart device), please contact the selling party.
- Also, check out our FAQ page: https://www.nrgfitness.nl/service/faq/.
- Would you like to order parts outside of warranty and no longer have a purchase receipt? Please email service@nrgfitness.nl. You will receive a ticket number, and we will respond with pricing and delivery time.
After following these steps, you can complete the form below by pressing start.
Since our warranty terms and durations vary by brand, we kindly ask you to also specify your brand in the form below. If possible, we will try to assist you by phone or email first. If that is unsuccessful, we offer in-home service. We will then engage our service partner, who will contact you to schedule an appointment.
If the service request falls outside the warranty period, we will always inform you upfront of any potential costs and the estimated delivery time for parts.
Please complete the form below as thoroughly as possible. Incomplete forms may delay the processing of your service request.
An accompanying photo or video helps us make the best possible diagnosis. The file must not exceed 5 MB. If you wish to send a file larger than 5 MB, please indicate this in your complaint description, and we will send you an upload link.
Note: User errors and overdue maintenance are not covered under our warranty conditions.